Focus on User Experience and Quality to Drive Softphone Adoption

According to Gartner, "Flexible working is changing the office working environment, creating an open-plan office with the potential to disrupt collaborative sessions with background noise." Investing in headsets with noise canceling capabilities (a standard feature of all business-grade Logitech headsets) can help limit the impact of office noise.

In this February 2014 report, Gartner Analysts Steve Blood and Sorell Slaymaker provide insights and recommendations to support their view that quality and user experience will be the primary drivers for softphone acceptance.

Gartner Focus on User Experience and Quality to Drive Softphone Adoption, Steve Blood and Sorell Slaymaker, 24 Feb 2014

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