Focus on User Experience and Quality to Drive Softphone Adoption

According to Gartner, "For greater adoption and convenience, organizations should plan for UC users to be able to communicate using a range of devices, from smartphones to tablets, laptops and desktop PCs. This is easier to achieve with vendors and suppliers that have a user-centric approach to licenses and do not charge a premium for more than one device requiring connection."

In this February 2014 report, Gartner Analysts Steve Blood and Sorell Slaymaker provide insights and recommendations to support their view that quality and user experience will be the primary drivers for softphone acceptance.

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Gartner Focus on User Experience and Quality to Drive Softphone Adoption, Steve Blood and Sorell Slaymaker, 24 Feb 2014

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